About the Role
• 1-2 years of experience in a service desk, help desk, or IT support role.
• Strong troubleshooting skills for Windows 10/11, Office 365, Active Directory, and common end-user devices.
• Familiarity with remote support tools (such as TeamViewer, AnyDesk, or similar).
• Basic understanding of network fundamentals (DNS, DHCP, VPN).
• Experience working with a ticketing system to manage incidents and requests.
• Excellent communication and customer service skills.
• Ability to multitask, prioritize, and manage time effectively.
• Reliable home office setup with a stable internet connection.
Requirements
1-2 years in IT support, service desk, or help desk role
About the Company
NexaCall provides 24/7 customer support to e-commerce brands in Texas. With hubs in Lagos and Cape Town, we pride ourselves on delivering exceptional service with a multicultural team. Remotixis helps us source English/French bilingual agents with tech-savvy problem-solving skills, allowing us to scale efficiently while maintaining our 95% customer satisfaction rating.